Burleigh Electrical · Last updated: 9 November 2026
Burleigh Electrical Services Ltd (“we”, “us”) is based in Sevenoaks. We are responsible for your personal information (the “controller”). You can contact us at [email protected] or 07886067085.
When you enquire, ask for a quote or have work done, we collect your name, address (and the address of the work, if different), phone number, email address, details of the work, photos of the job, and payment records. We also keep the messages we exchange with you: emails, texts, WhatsApp messages and phone calls.
Phone calls. Calls to us may be recorded, and callers are told this at the start of the call. We keep recordings so we have an accurate record of what was asked for and agreed, and to help resolve any disagreement. Voicemails are recorded too. Recordings are deleted after 12 months.
To quote for, book, carry out and invoice your work, and to keep you updated about it (because it's needed for our contract with you, or to take the steps you asked for before one).
To keep business and tax records (because the law requires it).
To run our business well: following up quotes and unpaid invoices, recording calls, asking whether you'd leave a review, knowing whether our emails and quotes have been opened, and keeping our systems secure (because we have a legitimate interest in doing these things, and they don't override your rights; you can object at any time).
Optional alerts, such as power cut text alerts, are only sent if you sign up, and you can stop them at any time (your consent).
We never sell your information or pass it to anyone for their own marketing.
Only companies that help us run the business, under contracts that require them to protect it and use it only for us:
• Headquarters, the software we use to manage enquiries, jobs and invoices, hosted on servers in the UK
• our email provider
• Google (Firebase) and Pushover, which deliver job notifications to our team's phones
• Telnyx, for our phone line and text messages
• Meta (WhatsApp), if you message us on WhatsApp
• Intuit (QuickBooks), for our accounts
• our bank and bank-feed provider, which show who has paid us
• getAddress.io, to look up addresses from a postcode
• professional advisers such as an accountant, and HMRC or others where the law requires it
Some of these companies are based in, or use servers in, the USA. Where your information leaves the UK, it's protected by the safeguards UK law requires (such as UK adequacy regulations or the UK International Data Transfer Agreement).
We keep your customer record, jobs, invoices and messages for 6 years after your last job with us, as tax law requires. Call recordings are deleted after 12 months. If you only enquired and never went ahead, you can ask us to delete your details at any time.
You can ask us for a copy of the information we hold about you, ask us to correct it, delete it, or limit how we use it, object to us using it, or ask for it in a format you can take elsewhere. Contact us at [email protected] or 07886067085. We'll reply within one month. There's no charge.
If you're unhappy with how we've used your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, or 0303 123 1113.
Your customer account area stores a sign-in token in your browser so you stay signed in. It doesn't use advertising or tracking cookies. Our emails include a tiny image that tells us when an email has been opened, and we note when you open a quote, an invoice or your account area, so we know you've seen it.
Burleigh Electrical · 07886067085 · [email protected]